Terms and conditions, privacy policies and other important information about our services.
"Company" refers to SC CLOUD FOREST INFRASTRUCTURE SRL, VAT: 46309790, headquartered in Buzău, Romania.
"User" refers to the natural or legal person who uses the web hosting services offered by the company.
"Services" refers to the web hosting plans offered by the company through the roleaf.ro platform.
"Account" refers to the user account created for access to web hosting services.
"Login credentials" refers to identification information, such as username and password, used for access to the web hosting account.
Users are responsible for providing correct and complete information during the account registration process.
Users are responsible for the security of their login credentials and must keep them confidential. Any suspicious or unauthorized activity must be reported immediately to the company.
Users agree to use the services only for legal purposes and in accordance with these Terms and Conditions, as well as all applicable laws and regulations.
Use of services in the manner described in the Acceptable Use Policy is prohibited.
The company reserves the right to suspend or terminate the user's account in case of violation of these Terms and Conditions or the Acceptable Use Policy.
Users can register as affiliates on our hosting platform where they can recommend our services and earn a 10% commission in the form of credit that can be used to pay invoices for services we offer. The commission applies repeatedly, for each payment made by the referred customer.
Users agree to pay applicable fees for web hosting services according to the selected plan and billing period.
Invoices must be paid in advance, according to the terms and payment methods specified by the company.
According to the withdrawal right guaranteed to consumers under EU consumer protection law, customers have the right to a refund of the amount paid for web hosting services within 14 calendar days, without giving a reason.
Customers who want a refund must submit a formal request through the electronic channels provided (email/ticketing system).
Also, according to EU regulations regarding personalized products or services, domain registration is not subject to the money-back guarantee.
The company guarantees 99.9% uptime for web hosting services. If this guarantee is not met (excluding force majeure), we offer account credits of 10 lei for every 24 hours of downtime.
To request credits, users must open a ticket in the client area within 7 days of the incident.
The company reserves the right to suspend or terminate the user's account in case of violation of these Terms and Conditions or the Acceptable Use Policy, without prior notice.
In case of account suspension or termination, users may lose access to data stored on the company's servers. The company is not responsible for any data loss or damages resulting from account suspension or termination.
The company is not responsible for any data loss, damages or service interruptions caused by improper use of services by users or events beyond the company's control.
In no case shall the company be liable to users or third parties for any indirect, special, incidental or consequential damages.
The company reserves the right to modify these Terms and Conditions at any time, with immediate or subsequent effect, by publishing an updated version on the roleaf.ro website.
Users are responsible for periodically reviewing these Terms and Conditions and accepting them before continuing to use the services.
For questions or clarifications regarding these Terms and Conditions, please contact us at office[at]cloudforest.ro or through the ticketing system in the client area.
Our website complies with the General Data Protection Regulation ("GDPR"), Regulation (EU) 2016/679. The data protection policy is based on the general mandatory principles of the act:
SC CLOUD FOREST INFRASTRUCTURE SRL, VAT: 46309790, with registered office in Buzău, Romania, registered with the Trade Register under number J10/768/2022, respects the confidentiality of your data.
This privacy policy informs you about our practices regarding the collection, use and disclosure of personal information we receive from users of our website.
In the registration and service delivery process, we collect the following personal data:
Personal data is collected for:
Personal data is collected exclusively through online forms available on the roleaf.ro and clienti.roleaf.ro websites.
Collection and processing of personal data is carried out based on:
According to GDPR, users have the following rights:
To exercise these rights, contact us at office[at]cloudforest.ro.
Users' personal data will not be disclosed or transferred to third parties except in cases where:
Personal data is kept for the duration of the contractual relationship and according to legal archiving requirements (minimum 5 years for tax documents).
For questions regarding personal data protection, contact us at office[at]cloudforest.ro.
The Acceptable Use Policy (AUP) establishes the conditions and restrictions applicable to the use of web hosting services offered by SC CLOUD FOREST INFRASTRUCTURE SRL through the roleaf.ro platform.
This policy is designed to ensure a safe and respectful experience for all customers and to protect the integrity and performance of our infrastructure.
Users are responsible for the appropriate use of resources offered, in accordance with the specifications of the chosen hosting package and all applicable laws.
Excessive or abusive use of resources (CPU, memory, bandwidth) that may affect server performance or other users is prohibited.
Publication or distribution of the following is strictly prohibited:
Any illegal activity will be reported to the competent authorities.
Sending unsolicited emails (spam) through our servers is prohibited. This includes:
Users must comply with electronic communications legislation and obtain recipient consent.
Users are responsible for the security of their account and must keep login credentials confidential.
Attempting to gain unauthorized access to other accounts or systems is prohibited, including:
Web hosting plans offer resources in a shared environment. Users must use their resources responsibly, without negatively affecting other users or overall server performance.
Violation of this Policy may result in:
For questions or reports related to this policy, contact us at office[at]cloudforest.ro.
